📦 Order Processing
Orders are processed within 24 hours after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
During peak seasons, promotions, or holidays, processing times may be slightly extended.
🚚 Shipping Times
United States
Standard Shipping: Ships in 3-5 days, arrives in 1-2 weeks
Shipping times are estimates and may vary depending on your location and carrier performance.
💲 Shipping Costs
Shipping charges are calculated at checkout based on the delivery location and selected shipping method.
Free shipping promotions may be offered on qualifying orders and will be clearly displayed on the website.
📍 Shipping Locations
Pet Castle currently ships throughout the United States.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless otherwise stated.
📧 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take up to 48 hours to appear after shipment.
⚠️ Delayed Deliveries
While we strive to deliver orders on time, delays may occur due to:
Severe weather conditions
Carrier disruptions
High shipping volumes
Public holidays
Incorrect shipping information provided by the customer
Pet Castle is not responsible for delays caused by shipping carriers or circumstances beyond our control.
🏠 Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Pet Castle is not responsible for orders shipped to incorrect addresses provided by the customer.
Additional shipping fees may apply if an order must be reshipped.
📦 Lost or Stolen Packages
If tracking indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.
Pet Castle is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
We will assist customers in filing carrier claims when applicable.
📭 Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include your order number and clear photos of the damaged product and packaging.
We will review the claim and provide a replacement or refund if approved.
🔄 Order Changes & Cancellations
Orders may only be modified or canceled before they are processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.
📞 Contact Us
For any shipping-related questions, please contact:
Pet Castle Customer Support
Email: support@petcastlehub.com
Contact Form: Available on our website
By placing an order with Pet Castle, you acknowledge and agree to this Shipping Policy.