Terms of service
1. Acceptance of Terms
By accessing or using the Pet Castle website, you agree to comply with and be bound by these Terms of Service.
If you do not agree with any part of these terms, you should not use our website or services.
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use our website.
By placing an order, you represent that all information provided is accurate and complete.
3. Products and Services
Pet Castle offers pet accessories and related products for sale.
We reserve the right to modify, discontinue, or limit any product without prior notice.
Product descriptions, images, and prices are subject to change at any time.
4. Pricing and Payments
All prices are displayed in U.S. Dollars (USD) unless otherwise stated.
Payment must be received before an order is processed and shipped.
We reserve the right to cancel orders resulting from pricing errors or suspected fraudulent activity.
5. Order Acceptance and Cancellation
Receipt of an order confirmation does not guarantee acceptance of your order.
Pet Castle reserves the right to refuse or cancel any order at our sole discretion.
If an order is canceled after payment has been made, a full refund will be issued.
6. Shipping and Delivery
Delivery times are estimates and are not guaranteed.
Pet Castle is not responsible for delays caused by carriers, weather conditions, customs procedures, or other factors beyond our control.
Customers are responsible for providing accurate shipping information.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase.
8. User Accounts
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.
Pet Castle is not liable for losses resulting from unauthorized account access.
9. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Interfere with website security or functionality.
- Upload viruses, malware, or harmful code.
- Attempt unauthorized access to systems or data.
- Use the website in a way that may harm Pet Castle or its customers.
10. Intellectual Property
All content on the Pet Castle website, including logos, images, text, graphics, and designs, is the property of Pet Castle or its licensors.
Content may not be copied, reproduced, distributed, or used without written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Pet Castle shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by the customer for the applicable order.
12. Disclaimer of Warranties
Products and services are provided on an "as is" and "as available" basis.
Pet Castle makes no warranties, express or implied, regarding the operation of the website or the suitability of products for a particular purpose.
13. Indemnification
You agree to indemnify and hold harmless Pet Castle, its employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from your violation of these Terms of Service.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the appropriate courts within the United States.
15. Changes to These Terms
Pet Castle reserves the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon posting on the website.
Continued use of the website constitutes acceptance of the revised Terms.
16. Contact Information
For questions regarding these Terms of Service, please contact:
Pet Castle Customer Support
Email: support@petcastlehub.com
Contact Form: Available on our website
By using the Pet Castle website, you acknowledge that you have read, understood, and agree to these Terms of Service.